The Passing Game (Dtd 15Aug05)

Mr Goh had emailed me about my enquiries:

From: "Goh Peng Hong" gohph@income.com.sg
To: XXX@yahoo.com
CC: "Stella Soh" , "Jenny Pe" , "DAVID TAN" , "Eddie Loke"
Subject: Re: Response on liability & premium calculation: TP claim: 6048683 --- Accident between XX9999X & XXX1381X on the 06.05.2005
Date: Sun, 14 Aug 2005 03:10:00 +0800

Dear Tan XX XXXX,

We understand you. We do not assume.

I have copied this email to our Service Quality Manager, Stella Soh who will provide an independent view on the case on your below four queries..

Regards

Goh Peng Hong
Claim Service Centre


My Reply:

From: Tan XX XXXX
To: Goh Peng Hong
Cc: Stella Soh ; Jenny Pe ; DAVID TAN ; Eddie Loke
Sent: 14-Aug-2005 6:27 PM
Subject: Re: Response on liability & premium calculation: TP claim: 6048683 --- Accident between XX9999X & XXX1381X on the 06.05.2005

Dear Mr Goh,

May I know why are all my questions ignore?

Is it because the questions are too hard to be understood?

Can you answer the questions which I have asked?

Quoted from my previous email:

"
- Does NTUC has an assessment report for each accident on how the verdict is concluded? This assessment report is a written document that clearly states who and how the accident is assessed as for future references.

ANS:______________
"

Regards,
Tan XXX XXX


NTUC's reply again:

From: "Goh Peng Hong" gohph@income.com.sg
To: XXX@yahoo.com
CC: "Eddie Loke" , "DAVID TAN" , "Jenny Pe" , "Stella Soh"
Subject: Response on liability & premium calculation: TP claim: 6048683 --- Accident between XX9999X & XXX1381X on the 06.05.2005
Date: Mon, 15 Aug 2005 00:27:48 +0800

Dear Tan XX XXX,

My earlier email dated 12-Aug-2005 @ 11:46pm, we have stated the decision.

As your goodself find it unsatisfactory in that email, in my subsequent email dated 14-Aug-2005 @ 3:10am, I have referred to our Service Quality manager to handle your query.

Plse let her confirm and revert to your goodself.

Regards

Goh Peng Hong
Claim Service Centre

If the claim department does not have the assessment reports, what makes Mr Goh thinks that the Service Quality Manager has them??? Let's see what this Service Quality Manager can do....