Friday, August 12, 2005

The Enquiries (Dtd 12Aug05)

Still no reply.. I decided to email Mr Goh:

Date: Thu, 11 Aug 2005 05:51:15 -0700 (PDT)
From:
XXX@yahoo.com
Subject: Re: Response on liability & premium calculation: TP claim: 6048683 --- Accident between XX9999X & XXX1381X on the 06.05.2005
To: "Goh Peng Hong"

Dear Mr Goh,
I am still waiting for your reply on the following items:
1) Two accident assessment reports; one by the special committee, another by the assessment officer. The assessment reports should include how the accident is assessed based on ALL the evidences found and how the verdict is derived.
2) The detailed calculation on how the insurance premium is computed
3) The explanation on why NTUC staff are reluctant to give their Employee ID to the customer
4) The explanation on why NTUC staff are reluctant to disclose their designation and how they are related to the case to the customer in the email
By the way, the two days grace that you have mentioned again and again seems like years to me. This has been dragging for so long and I really doubt the working capability of NTUC staff.

Regards,
Tan XX XXXX


The reply from Mr Goh:

From: "Goh Peng Hong" gohph@income.com.sg
To: XXX@yahoo.com
Subject: Re: Response on liability & premium calculation: TP claim: 6048683 --- Accident between XX9999X & XX1381X on the 06.05.2005
Date: Fri, 12 Aug 2005 06:43:41 +0800

Dear Tan XXXX XXXX,

The decision on the liability and premium have been provided to your goodself by the relevant case officers earlier.

We are discussing with the relevant managers for a consolidated response.

I will revert later in the day on our final response..

Regards

Goh Peng Hong
Claim Service Centre



*Trying to buy more time again, they have been using this trick again and again.......

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